Troubleshooting your DISH Network Internet Connection

Troubleshooting your dishNET satellite or broadband Wireline internet connection

Can’t Connect to the Internet?

If your dishNET Satellite internet service won’t connect the problem is usually fixed by addressing one or more of the following issues:

  • Incorrect wireless network password
  • Wiring configuration issue
  • Error with the modem
Steps to correct satellite internet connection problems.
  1. Try connecting to a different website: Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.
  2. Check your data usage: Have you exceeded your monthly DISH internet data cap? Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.
  3. Are you experiencing severe weather? DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather, please wait for it to clear.
  4. Power cycle your modem: Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in. Allow the RECEIVE light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue. The power cycle process may take up to 5 minutes to complete.
  5. Power cycle your router: If you are using a router, unplug its power cord from the electrical outlet for 10 seconds, then plug it back in.

Slow Internet Connection- Webpage won’t load

If only certain webpages will load or you are experiencing slower than average page load times, you can take these steps to diagnose and correct the issue.

Steps to diagnose the problem
  1. Try connecting to a different website: Using your dishNET internet connection, open a web browser and try to connect to another website. If no websites will load,  follow the steps above for diagnosing a connection issue.
  2. Check your data usage: Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.
  3. Delete temporary internet files: Delete temporary internet files from your web browser.
    1. On a PC: on the keyboard press Ctrl + Shift + Delete, then select Clear or Empty.
    2. On a Mac: Press Command + Shift + Delete, then select Clear or Empty.
  4. Try a different browser: Try to load the web page using a different web browser such as Firefox, Internet Explorer or Chrome. If the page loads, continue using the working browser; the problem is with the browser you were using originally. If you do not have another web browser, continue with the next step.
  5. Power cycle your modem: Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in. Allow the RECEIVE light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue. The power cycle process may take up to 5 minutes to complete.
  6. Power cycle your router: If you are using a router, unplug its power cord from the electrical outlet for 10 seconds, then plug it back in.
  7. Try another device: Use another device which is connected to your dishNET internet to access the web pages that will not load. If successful, the problem is the original device; please contact the manufacturer of that device. Otherwise, continue to the next step.

Modem will not turn on

If your dishNET router has no power or is intermittent, the issue is usually caused by a simple connection problem.

Steps to diagnose and fix
  1. Check the power cord: Make sure the power cord of the dishNET modem is plugged into the electrical outlet and the back of the modem. Additionally, check the connection on the AC adapter between the outlet and the modem.
  2. Bypass surge protectors and power cycle your modem: Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.
  3. Unplug the electrical cord of your dishNET modem: Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

If your problems persist, please contact DISH Customer Support at 1-855-299-6511