DISH NETWORK FREQUENTLY ASKED QUESTIONS

PLEASE READ BELOW FOR A LIST OF DISH NETWORK FREQUENTLY ASKED QUESTIONS

WHY DISH NETWORK?

  • Does DISH Offer Internet Service?

    We are currently partnered with many broadband internet providers across the country. We can compare services and find the best match to fit your needs and your budget. Call 18556293838 today to find out how much we can save you on a combination of dish TV and internet service!

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  • Do I Need To Have A Contract?

    To offer you the best savings possible, we would ask for a 24-month commitment. You may still get DISH without the commitment; however, your savings will not be as large. If you opt out of the 24-month commitment, you may not be eligible for many of the current promotional offers.

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  • Why Should I Switch From Cable?

    Current FCC reports have shown that on average, DISH will save you up to 35% over cable. On top of that, DISH offers 100% digital signals for the highest in picture and sound quality. Many cable providers still transmit an analog signal that isn’t as clear. You don’t have to worry about DISH’s signals. With 99.9% signal reliability, DISH makes sure your satellite signal is there when you need it.

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  • Why Should I Switch From DirecTV?

    DISH strives to bring you the most channels at the lowest prices around! We also offer more High Definition channels than any other service out there with over 80 High Definition channels! More HD channels are coming soon! Also, DISH offers receivers with Sling technology built in that allows you to watch your television anywhere. DirecTV can’t offer that!

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  • Why Should I Buy from DISH Promotions, LLC instead of DISH Directly?

    We offer the same packages as DISH at the same prices. However, we strive to offer the best customer service in the industry. The team at DISH Promotions will help you find the DISH package that suits your needs and provides you with the best rate. We use special tools that no one else has to help you get your DISH service installed as quickly as possible so that you may enjoy your satellite television as soon as possible.

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INSTALLATION AND AVAILABILITY

  • Is DISH Available Outside The United States?

    Unfortunately, DISH is expressly prohibited from distributing programming services to anyone outside the U.S., its territories and possessions as indicated by DISH’s programming contracts with the programmers. However, international programming is available for customers within the United States. You can find a complete list of international programming available through DISH here.

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  • We‘re ready to install the dish antenna, but our homeowner’s association forbids it. Can you help us?

    The DISH antenna is 20 inches large and complies with the Satellite Consumer Bill of Rights, a regulation codified by the Federal Communications Commission (FCC) on August 6, 1996. This regulation OVERRULES area zoning ordinances and Homeowner’s Association covenants and restrictions on DISH antennas. This rule was required by Congress in the Telecommunications Act of 1996. Some Homeowner’s associations (HOA’s) have been fighting to keep the right to restrict satellite installation by threatening tenants with dish antennas with legal action. In a few cases, the HOA’s argued that a DISH antenna installed on a roof was within the common area. The HOA’s lost this argument. The United States government is on your side in this matter. For a copy of the FCC regulation, please click here. For more specific information, please contact the Satellite Broadcasting & Communications Association (SBCA) at (800)541-5981 or at SBCA.org.

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  • What should I do if I am going to move?

    DISH has a program just for you called DISHMover. DISH will send you a new dish and provide a professional installation at your new home for a discounted price.
    Do you have DISH and are planning on moving? Call 1-800-333-3474 to schedule installation at your new home.

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  • How long is the estimated installation time?

    The installer will provide the satellite dish and receiver(s) at the time of installation. There is no equipment to ship other than the VIP 622. As a result, it is possible to schedule installations immediately. Installation dates are available 7 days a week. We will also work aggressively on your behalf to ensure that your DISH service is installed as soon as possible.

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  • How does the installation work, do you install nationwide?

    All of our DISH installations are performed through the DISH installation network. We have nationwide coverage. Our installation contractors conform to all industry standards. This means you will receive a quality installation from a company that is proud to stand behind its work. Our contractors are certified, insured, and include a 90-day installation warranty with each new installation.

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  • Is DISH available in Hawaii and Alaska?

    Limited programming options are available in Hawaii and Alaska. DISH Promotions has limited availability to schedule installations in both states.

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  • I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?

    Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite, you may have to trim your trees. In order to help determine if you have a clear line-of-sight to the DISH satellites, you can contact DISH Customer Service at 1-800-333-3474.

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PROGRAMMING AND PRODUCT

  • What is DISH’s Warranty?

    DISH provides a one year parts and labor warranty for all equipment. You may also sign up for the DISH Home Protection Plan for only $7.00 per month. This warranty covers all DISH Branded DBS video equipment for most types of failures, including damage from power surges. This fee is waived for 4 months if you agree to a 24-month commitment.

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  • What is the difference between DVR and Tivo?

    Both have capability of recording live television. However with DISH’s latest DVR, you have the capability of recording in HIGH DEFINITION and you can record over 2000 hours of standard definition digital television, up to 8 shows at one time with addition of the Super Joey TV receiver! The Tivo Roamio can only record up to 500 hours and only allows up to 4 channels at once. The DISH Hopper is the clear winner!

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  • Why does a phone line connect to the receiver?

    The phone line connected to your receiver(s) ensures your ability to purchase Pay-Per-View movies and events. It is also required so your receiver can be updated with the latest software. You may be able to substitute an Ethernet connection to the receiver, but some features may not be available. Ethernet connection option is not available on all receivers.

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  • What number do I call if I need a new remote?

    Call DISH at 1-800-333-3474 to order a new one.

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WEATHER

  • How does weather affect my satellite reception?

    DISH strives to bring the latest technology to your home. The company is constantly improving its satellite dishes. Previous dishes that had difficulties receiving a signal when the weather got bad are no longer used. Rarely will weather affect your reception! DISH advertises that its satellite dishes have a 99.9% signal reliability rate, which is better than many cable providers.

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  • What number do I call if I have any further questions?

    Please call us at 1-855-629-3838.

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BILLING

  • Where can I pay my bill?

    DISH offers a variety of ways to pay your bill. You can find out more information on DISH’s website here.

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  • What number do I call if I am an existing customer and have billing or technical questions?

    If you are an existing customer and have any billing, technical support or programming questions, you should contact DISH at 1-800-333-3474.

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  • What is the cancellation fee?

    The cancellation fee is $20.00 for every month left in your 24-month commitment. This is for all customers with a residential agreement (current and existing).

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VERIFIED DISH PROMOTIONS CUSTOMER REVIEWS
OUR CUSTOMERS RATE US
4.4 out of 5 STARS
based on over 611 total reviews. read all here
5 out of 5 STARS
You were our old company we just had to get hooked up again after losing our home in fire.
3 out of 5 STARS
Dishes my old company.
5 out of 5 STARS
With 5Stars being good you would get a 5
Dana Kelley - VERIFIED CUSTOMER
4 out of 5 STARS
Better and more advanced.
Anonymous - VERIFIED CUSTOMER
Dish Promotions is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C and/or its affiliate(s).
TAP TO CALL:
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